My Sure Signal has a flashing ‘Tick’ light (Light 4), Power (Light 1) and ‘@’ (Light 2) are always on

Vodafone describes this as “the NTP issue”

This occurs when the Sure Signal device is unable to get a time fix from an NTP server to validate it has the correct time. This is normally caused by a connection with very high latency.

Possible diagnostics steps to take:

Run a speed test at www.speedtest.net – you’ll need a connection that can download at at least 1Mbit. Upload should be at least 128Kbit

Test the latency of your connection with www.pingtest.net – all three metrics (ping time, packet loss, and jitter all need to be as low as possible. Check for the ‘Line quality’ section – the MOS score should be as close to 5.0 as possible.

If any metrics don’t match those outlined above, contact or possibly change your Internet Service Provider (ISP).

2 Comments Comments For This Post We'd Love to Hear Yours!

  1. Fred says:

    I have this issue with my Sure signal but I have very good internet speed from BT(12 mb download and 1.3 mb upload), issue is in Vodafone side!

  2. Phillip gamble says:

    MY SURE SIGNAL IS NOT WORKING, OH AND IF IT’S A PHILOSOPHY GAME,
    When embarking on a campaign of revenge, it is wise to first dig two graves.

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